Job Summary

We are looking for a friendly, professional, and customer-focused Customer Support Executive to join our Matrimonial Services team. The candidate will be responsible for assisting customers with matrimonial services, handling enquiries, resolving queries, coordinating with customers, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
- Understand customers' requirements and provide appropriate information about matrimonial services.
- Assist customers with profile registration, profile updates, and service-related queries.
- Follow up with customers regarding profiles, matches, meetings, and service requests.
- Coordinate with the matchmaking team to provide suitable support to customers.




- Maintain accurate customer information and update records in the system.
- Handle customer complaints and resolve issues professionally and promptly.
- Make follow-up calls to existing and prospective customers.
- Explain membership plans, services, and procedures clearly to customers.
- Maintain positive customer relationships and ensure customer satisfaction.
- Achieve assigned customer support and follow-up targets.
- Maintain confidentiality of customer information and matrimonial profiles.
- Prepare daily follow-up and customer interaction reports.
- Coordinate with other departments whenever required.

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive – Matrimonial Services - Salem (India)
🏢 DNC Group of Companies
📍 India