Role Clarity | IMS, QMS, BIS Compliance and Quality review

Job Title: Asst. Manager /Sr. executive

Reporting To: G.M.-Operation

Role Definition

The Quality Assurance Executive is responsible for implementing, maintaining, and improving the Integrated Management System (IMS) and Quality Management System (QMS). The role includes managing internal and external audits, documentation control, training coordination

BIS Certification and Compliance monitoring, product certifications, Inclusion of current product in BIS certification

Customer complaint investigation and CAPA implementation,

The position requires strong knowledge of quality standards, certification processes, audit systems.

Role Deliverables

- Integrated Management System (IMS) implementation and maintenance
- Internal and External Audit coordination
- Documentation and Record Control
- BIS Product Certification and compliance monitoring
- Quality Assurance and Process Compliance
- Customer Complaint Root cause analysis and CAPA Preparation
- Employee Training Coordination and Skill Development
- Management Review Meeting (MRM) coordination
- ZED Certification implementation and renewal

Tasks & Activities:

Integrated Management systems

- Maintain and implement Integrated Management Systems (IMS) in line.
- Conduct Internal Audits and coordinate External Audits for certification.
- Prepare, review, update, and control quality documentation including SOPs, procedures, manuals, formats, records, and policies.
- Coordinate employee training programs related to quality systems, compliance requirements, and operational procedures.
- Ensure compliance with BIS standards and support all product certification activities.
- Review customer complaints, perform root cause analysis, and prepare Corrective and Preventive Action (CAPA) reports.




- Follow up on non-conformities and ensure timely closure of audit observations and customer complaints.
- Maintain audit reports, certification records, compliance documentation, and related quality records.
- Organize and coordinate Management Review Meetings (MRM) as per schedule.

QC & Dispatch Preparedness

- Review customer complaints in detail, conduct root cause analysis, and prepare effective CAPA reports for management approval.
- Ensure strong follow-up and timely closure of Internal Audit observations with concerned departments.
- Analyse employee skill matrices and coordinate required training programs on time.
- Share customer complaint feedback with production and quality teams for corrective improvements on the shop floor.

Documentation Accuracy & Compliance

- Prepare IMS and Quality Management System documents with complete accuracy and compliance.
- Prepare BIS and Product Certification documentation as per applicable standards and regulatory requirements.
- Verify and validate all documents against relevant standards and specifications.
- Ensure timely preparation, submission, and updating of all documents.
- Maintain proper documentation checklists and document control systems.
- Prepare all customer complaint records and CAPA-related documentation.
- Coordinate with Production, Sales, and Quality teams for effective customer complaint resolution and compliance management.

Required Skills & Qualifications

- Bachelor’s degree in Engineering, Quality Management, or related field.
- Knowledge of ISO standards such as ISO 9001, ISO 14001, ISO 45001, etc.
- Candidate having Valid Internal audit certificate as well Experience in conducting internal audits and audit coordination.
- Familiarity with BIS procedures and certification requirements

Pay: ₹40,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Asst. Manager-OA/QC - QMS/IMS (India)
🏢 client of solution Box
📍 India