Key Responsibilities

- Provide first and second-level technical support to employees.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows operating system, MS Office, email, browser, and application-related issues.
- Diagnose and resolve hardware and software problems.
- Configure and troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Create and manage user accounts, passwords, permissions, and access requests as per company policies.
- Support employee onboarding and offboarding activities, including system allocation and access management.
- Install and configure required software and security applications.
- Perform regular system updates, patches, antivirus checks, and basic security maintenance.
- Maintain IT asset records, including desktops, laptops, monitors, printers, and other peripherals.
- Coordinate with vendors for hardware repair, warranty support, software issues, and AMC-related activities.
- Monitor and maintain IT equipment to minimize downtime.
- Troubleshoot printer, scanner, biometric device, and other office equipment issues.
- Maintain proper records of incidents, service requests, assets, and resolutions.




- Escalate complex technical issues to the appropriate IT infrastructure or application team.
- Provide technical support for ERP, CRM, HRMS, and other business applications at the user level.
- Assist in data backup, system migration, and computer replacement activities.
- Follow IT security policies and ensure company systems are used securely.
- Provide remote and in office technical support whenever required.

Required Skills

- Strong knowledge of Windows 10/11.
- Good knowledge of Microsoft Office 365 / MS Office.
- Basic understanding of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and networking concepts.
- Good knowledge of desktop and laptop hardware troubleshooting.
- Knowledge of printer and peripheral device troubleshooting.
- Basic knowledge of Active Directory and user account management.
- Knowledge of antivirus, endpoint security, and system patching.
- Good troubleshooting and problem-solving skills.
- Knowledge of IT ticketing/helpdesk systems.
- Good communication and interpersonal skills.
- Ability to work independently as well as with an IT team.

Pay: ₹300,000.00 - ₹450,000.00 per month

Application Question(s):

- Where do you reside?
- What is your Current CTC?

Work Location: In person

📌 Desktop Support Engineer (Borivali)
🏢 H. Rishabraj group
📍 Borivali