EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Senior Business Analyst - ServiceNow to drive requirements definition and ensure engineering delivers a successful ServiceNow implementation. You will coordinate stakeholders, control scope, and run Agile execution with clear risk and schedule management across build, test, deploy, and ongoing improvements.

Responsibilities

- Elicit and consolidate stakeholder input to define and clarify requirements
- Maintain a concise, program-wide scope definition
- Produce and update documentation that supports management of the program and its related projects
- Coordinate with software engineers, QA, product managers and other engineering teams to move high-quality products and features through the software project lifecycle
- Run scrum ceremonies as scrum master, manage schedules, identify potential issues, and communicate them clearly to project stakeholders
- Plan and own release schedules and milestones, maintaining high velocity in a fast-paced environment
- Contribute hands-on software development and project management, enable cross-functional coordination,



and strengthen inter/intra team communications to deliver outstanding program outcomes

Requirements

- 5-10 years of overall IT experience
- 4+ years of experience in Business Analysis, emerging technologies, or related technical fields
- 1+ year of experience contributing to a ServiceNow implementation
- Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
- Knowledge of ITSM, ITOM and HRSD
- Experience working with Agile software development methodologies
- Scrum master experience with ownership of development sprints
- Bachelor's degree in a technical field or equivalent practical experience

Nice to have

- Experience in Software Engineering
- Experience solving problems in fast-paced and constantly changing environments
- Experience working cross-functionally in highly integrated teams with technical and non-technical members
- Experience communicating technical concepts to non-technical audiences
- Strong spoken and written communication skills

We offer

- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Prospect to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible advantages

- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

📌 Senior Business Analyst / Business Analyst - ServiceNow (Coimbatore)
🏢 EPAM Systems
📍 Coimbatore