Mumbai, India Full time R-172209 **Job Description** **Are You Ready to Make It Happen at Mondelez International?** **Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** You use your knowledge of the technology and the infrastructure to offer technology solutions and support the implementation of the strategy and the solution. **How you will contribute** You will optimize delivery of service to meet business demands and to meet the service operations strategy. In addition, you will plan, measure, report, and communicate service improvement initiatives, consult on issues and resolutions, and recommend steps to optimize investments and benefits and to mitigate risks. In this role, you will also identify suppliers, evaluate them, on-board new vendors, establish and oversee them and support management with regional service contracts, in-country billing and cross charging. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Working with multiple vendors and encouraging collaboration + Leading complex projects + Stakeholder management and influencing + Managing infrastructure services + Service delivery, support and excellence + Project management + Working with internal and external teams, leading when necessary **More about this role** Digital Transformation at Mondelez International is driving enterprise-wide automation and service management through platforms like ServiceNow. The IT Service Management (ITSM) organization leverages ServiceNow to streamline workflows, automate business processes, and deliver seamless employee and customer experiences. Projects are delivered using Agile methodology with typical sprint cycles of 2-4 weeks and release cadences of 6-8 weeks. The ServiceNow is a strategic offering within the MDS organization, enabling enterprise service delivery across IT, HR, Finance, and other business functions. The CoE focuses on building scalable, modular solutions that drive operational efficiency, reduce manual effort, and improve service quality across the organization. **What you need to know about this position:** The role calls for designing, developing, configuring and maintaining applications and modules on the ServiceNow platform to support business processes and improve operational efficiency. **What extra ingredients you will bring:** · Knowledgeable in ServiceNow platform development with hands-on experience in ITSM, ITOM, HRSD,



CSM and SecOps modules · Good experience of Products & Service Catalog, Client Scripts, Service Side scripting, Business Rules and other ServiceNow scripting capabilities · Experience integrating external systems with the ServiceNow using integration solutions, including ODBC, REST, SOAP, LDAP, SSL, KAFKA etc. · Build and manage service catalog items, record producers and order guides · Develop custom scopes applications using the ServiceNow App Engine (Studio) · Configure and maintain Service Portal widgets, pages, and themes using AngularJS, HTML, CSS, and Javascript · Deep understanding of ServiceNow data model and structures, proposing and enforcing coding standards. · Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools. **Education / Certifications:** B.Tech/B.E in Computer Science, Information Systems, or equivalent **Job specific requirements:** · Experience with ServiceNow platform including scripting (JavaScript, Glide API, REST/SOAP integrations) · Knowledge of HRSD, CSM, or SecOps modules · Translating business requirements into scalable ServiceNow solutions and workflows · Familiarity with ServiceNow Virtual Agent and AI/ML capabilities (Predictive Intelligence, NLU) · Experience with CI/CD pipelines and DevOps practices on ServiceNow · ServiceNow Certified Implementation Specialist (CIS) in any module · Experience working in enterprise-scale ServiceNow environments · Experience in solution design, development, configuration, and platform administration **Work schedule: (Hybrid)** No Relocation support available Business Unit Summary **Wacam is Mondelez** **International's Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field,



Club Social to over 190 million consumers.** Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid mode, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. **Job Type** Regular Technology Infrastructure Technology & Digital At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact (phone hidden) for assistance.

📌 Platform Engineer - Automations (Mumbai)
🏢 Mondelēz International
📍 Mumbai