Hiring for International Telecom for Non Voice LOB

Work Mode: Work from Office.

Requirement :

Minimum 1 year of relevant experience required in International chat process on dual concurrency.

12th Pass can apply

Immediate Joiner Preferred

Ready to Relocate

Max Age- 44

Interview Pattern: HR Round > Ops Round> Written Versant ( 58/80 ) > Chat Assessment

Job Responsibilities:

1. Respond to customer questions and requests via live chat in a qualified and timely manner.

2. Offer accurate and detailed information about a company's products and services to help customers make informed decisions.

3. Accurately record all customer interactions and resolutions in a Customer Relationship Management (CRM) system for future reference and reporting.

4. Strive to meet individual and team performance metrics, including response times and customer satisfaction levels.

Skills: International Chat Process, Chat Process, Customer Support, Customer Relationship Management, Product, Crm, Customer Service

Experience: 0.00-5.00 Years

📌 Hiring for International Telecom for Non Voice LOB (Pune)
🏢 Tech Mahindra
📍 Pune