Responsibilities

Team Management & Training

- Recruit, train, and develop a high-performing collections team across multiple locations.
- Ensure team adherence to standard operating procedures and compliance protocols.

Operations & Process Compliance

- Monitor daily collection activities and track cash flow, delay in cash deposition, and adherence to process.
- Maintain audit readiness by ensuring all documentation and actions are compliant and traceable.
- Identify and report any fraudulent practices by agencies or individual agents.

Strategy Execution

- Implement area-level collection strategies to improve recovery and reduce delinquency.
- Drive cost-effective collection practices while maintaining portfolio health.
- Recommend agency terminations based on performance evaluation.

Portfolio & Risk Management





- Ensure productive recovery from DCC (Delinquency Control Cell) and micro-markets.
- Oversee timely disposal/sale of repossessed vehicles to manage loss lines.
- Coordinate with legal teams for execution of repossession orders and legal recovery processes.

Cross-functional Collaboration

- Collaborate with local sales and credit teams to improve sourcing quality and customer selection.
- Maintain relationships with internal stakeholders and external partners to support recovery goals.

Skills: Collections Strategy, Legal Coordination, Recovery Operations, Repossession Management, Two-Wheeler Loan Collections

Experience: 8.00-13.00 Years

📌 Area Debt Recovery Manager (Bengaluru)
🏢 TVS Credit Services
📍 Bengaluru