Description

The Senior Manager - Global Customer Care will oversee the customer care operations across multiple regions, ensuring that our customers receive exceptional service. This role requires a strategic leader who can drive initiatives to enhance customer experience and manage a diverse team effectively.

Responsibilities

- Lead and manage the global customer care team to ensure excellent service delivery.
- Develop and implement customer care strategies that enhance customer satisfaction and retention.
- Monitor and analyze customer service metrics to improve processes and outcomes.
- Collaborate with cross-functional teams to address customer feedback and issues effectively.
- Train and mentor team members to enhance their skills and performance.




- Create and maintain customer care policies and procedures to ensure consistency and quality.
- Manage escalated customer complaints and resolve them in a timely manner.

Skills and Qualifications

- Bachelor's degree in Business Administration, Management, or a related field.
- 5-10 years of experience in customer service management or a related field.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and customer service tools.
- Analytical skills to assess metrics and identify areas for improvement.
- Ability to work in a fast-paced, dynamic setting.

📌 Senior Manager - Global Customer Care (Bengaluru)
🏢 Toast
📍 Bengaluru