As an Onboarding Support team member, you ll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.
Key Responsibilities
- Leverage product knowledge and customer service expertise to support cross-functional workflows
- Meet defined SLAs consistently for assigned tasks
- Manage multiple tasks with competing deadlines efficiently
- Drive continuous improvement within the onboarding process
- Collaborate closely with teammates across local and global teams
- Communicate openly to raise concerns and share suggestions
- Embrace change and proactively pursue learning opportunities
- Manage tools including Salesforce.com, Zendesk, JIRA, and Asana
Required Skills Experience
- 3-6 years of experience in a professional customer service workplace, supporting internal teams
- Bachelor s degree is mandatory
- Strong communication skills (verbal and written)
- Experience meeting SLAs in task-driven environments
- Analytical and problem-solving mindset
- Proficiency in Google Suite
- Fast learner, self-starter, and team player
📌 Customer Support Onboarding Associate (Chennai)
🏢 Toast
📍 Chennai