Position Overview

The Command Center Manager oversees 24/7 operations of the command center, ensuring seamless coordination, real-time monitoring, incident response, and effective resource allocation. This role serves as the central point of control for communications, systems monitoring, dispatch, and cross-functional coordination to maintain service continuity, meet operational targets, and resolve issues quickly.

Employment type: Full-time

Schedule: Management of 24/7 operations (may include on-call, shift oversight, or rotating coverage)

Key Responsibilities

Lead day-to-day command center operations, ensuring continuous coverage, clear escalation paths, and high service availability.
Monitor critical systems, workflows, and live operations; detect issues early and drive rapid incident response and resolution.
Coordinate communication across teams (operations, IT, customer-facing units) and act as the primary escalation point for incidents and problems.
Plan, prioritize resources based on demand, capacity, priority, and real-time conditions.
Manage staffing, scheduling,



and performance of command center personnel; provide coaching, training, and shift leadership.
Own and improve standard operating procedures (SOPs), runbooks, and incident playbooks for consistent, repeatable response.
Oversee change-related operational readiness and support availability/capacity management to minimize disruption for ERS Process
Track KPIs (response time, resolution time, uptime, customer impact) and deliver clear status updates to senior leadership.
Partner with department heads to resolve customer or site complaints quickly and prevent recurrence.
Drive continual improvement through post-incident reviews, root-cause analysis, and process automation/standardization.
Perform other duties as assigned to support operational excellence.
Required Qualifications

Bachelor’s degree in engineering, Information Technology, Business, Operations Management, Logistics, or a related fiel

📌 Manager - Command Centre (India)
🏢 Bridgestone Americas
📍 India