About the Role:

We are looking for a dynamic and results-driven Territory Manager to join our Premium Business Unit. As a Territory Manager for Customer Experience, you will play a pivotal role in driving customer engagement, enhancing market penetration, and establishing our Premia workshops as world-class service destinations. You will be responsible for implementing a Balanced Scorecard approach, providing critical field-based product support, and ensuring our customers receive a superior, delightful experience.

What you’ll be doing:
Driving Growth: Maximize dealer service revenue and profitability through strategic planning.
Elevating CX: Enhance customer happiness indices, NPS, and delight quotients.
Process Excellence: Implement SOPs and streamline workshop productivity.
Leadership: Develop team skills and manage warranty/technical feedback systems.

What we’re looking for:
Education: BE/B.Tech (Mechanical/Automotive).
Experience: 2–3 years of experience as a Territory Manager in a Premium OEM.
Skills: Robust understanding of workshop operations, warranty management, and product expertise.

If you are ready to take customer experience to the next level, we want to hear from you

📌 Territory Manager (Noida)
🏢 Hero MotoCorp
📍 Noida