Company Description Datacipher Solutions Pvt Ltd is a system integrator and consulting services provider specializing in networking and security solutions. Founded in 2009, the company serves a diverse global client base across multiple continents and industry verticals. Datacipher focuses on solving complex networking challenges through a highly skilled technical team that enjoys working on advanced projects. The company offers end-to-end services, including solution design, supply, implementation, training, and support, with a strong commitment to service quality. Datacipher has received multiple industry awards, including Juniper Networks’ Worldwide Highest Customer Satisfaction Award in 2015 for its quality service delivery.

Key Responsibilities:



- Deploy and oversee data center network infrastructure - Offer L2/L3 troubleshooting and incident resolution - Maintain and update Junos OS on Juniper devices - Troubleshoot network reachability and configuration issues - Manage EVPN-VXLAN and IP Fabric environments - Handle escalations and critical incidents independently - Collaborate with clients and OEMs to ensure high service standards - EAectively manages the team and handles escalation issues. Closely monitors CR and SR activities, tracks team schedules, and ensures all assigned tasks are completed on time.

Qualifications
- Hands-on experience with Juniper ACX, QFX, and EX series switches - Proficiency in VLANs, STP/RSTP, ACLs, and firewall filters - Knowledgeable in Junos OS upgrade procedures - Deep understanding of routing protocols such as OSPF and BGP - Experience in handling EVPN-VXLAN, IP Fabric Underlay, and Overlay networks - Proficient in day-to-day data centre operations, including DC/DR activities - Ability to swiftly resolve issues with minimal supervision - Skilled in managing escalations and high-severity incidents - Willingness to work flexible hours and rotational shifts - Robust client and OEM stakeholder management abilities - Proactive and

📌 Technical Support Engineer (Mumbai)
🏢 Datacipher Solutions
📍 Mumbai