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About This Opportunity

This is a Automated Operations Engineer- NOC opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

What You Will Do

Own day-to-day NOC operational performance and ensure smooth network operations
Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting
Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process
Drive performance reviews and implement corrective/preventive actions when needed
Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support
Ensure new node integrations follow standardized processes
Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders
Forecast manpower requirements and manage team capacity




Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment
Maintain high team morale, manage attrition, and support competence development
Report security breach incidents and suggest corrective measures

The Skills You Bring

Education: Degree in Electronics and Telecommunication Engineering
Experience: 3–4 years in Telecom Network operations
Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)
Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL
Leadership: People management, customer relationship management, robust interpersonal skills
Language: Proficiency in written and spoken English and Hindi
Values: Integrity, positive attitude, ability to perform under pressure

"All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance t

📌 Automated Operations Engineer (Noida)
🏢 Ericsson
📍 Noida