Solution Architect — Building an In‑House Payment Investigation Platform
PAN-India
Fully remote

* we have a Max budget of 30 LPA*

Role purpose
Design and lead the delivery of an in‑house platform that supports end‑to‑end payment investigations (exceptions, recalls/returns, claims, enquiries, tracking, evidence and audit), integrating with payment processing, case management, messaging networks and customer channels. You’ll shape the target architecture, drive engineering alignment, and ensure the platform is secure, resilient, compliant and operable at scale.
Key responsibilities
Architecture & solution design
Own end‑to‑end solution architecture across channels, APIs, workflow/case services, data, integration and observability.
Define target state architecture and transition roadmap (strangler patterns, incremental migration from legacy/manual processes).
Produce architecture artefacts: HLD/LLD inputs, C4 diagrams, data flow diagrams, sequence flows, NFRs, runbooks, ADRs.
Design investigation workflows: triage, assignment, SLA timers, evidence capture,



maker/checker controls, decisioning and closure.
Establish canonical data models for investigation cases, events, payment references, counterparties and communications.
Integration & payments domain
Architect integrations with payment rails and services (e.g., SWIFT, CHAPS/Faster Payments, SEPA, RTP equivalents depending on market), gateways and core banking/payment hubs.
Design inbound/outbound messaging patterns for investigations: status requests, recalls, return handling, charge/claim processes, correspondence.
Ensure idempotency, correlation (end‑to‑end trace IDs), retries, dead‑lettering and reconciliation for all investigation flows.
Define event-driven patterns (pub/sub) and API contracts for upstream/downstream teams.
Non‑functional requirements (NFRs)
Drive NFRs covering resilience (active-active where required), availability, latency, throughput, disaster recovery, and capacity planning.
Ensure solid se

📌 Solution Architect — Building an In‑House Payment Investigation Platform (India)
🏢 CSI GLOBAL
📍 India