The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:
Primary Focus: Production Operations, Incident & Release Management, L3 Code-Level Troubleshooting.
Role Overview
The TechOps L3 Analyst is a seasoned technical operations role dedicated to driving production stability, reliability, and operational effectiveness for enterprise applications. This is strictly an L3 Operational and Technical Support role, not a full time software development role. However, the position requires a high degree of code comfortability.
The ideal candidate must be capable of reading and traversing full-stack application codebases, identifying deep-seated production defects, and writing/deploying minor code bug fixes and hotfixes when required.



You will own production issue resolution, release deployments, incident/problem management, and environment reliability across a distributed microservices environment.
Key Responsibilities
Production Stability & L3 Support
Serve as the senior escalation tier (L3) for complex production incidents, performing start-of-day health checks, continuous monitoring, and regional shift handovers.
Evaluate complex, variable production issues with high business impact, balancing immediate restoration of service with long-term stabilization.
Adhere strictly to Service Level Agreements (SLAs), assessing risk and impact while managing business and technical communications during high-severity events.
Code-Level Troubleshooting & Minor Fixes
Traverse and debug application code across the backend and frontend to trace failure paths and isolate bugs.
Develop, test, and push minor code hotfixes, operational patches, and script updates to

📌 TechOps Analyst (Pune)
🏢 Citi
📍 Pune