Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
The Digital Technical Support Analyst is responsible for monitoring overall performance of assigned digital products and handling dealer and customer issues through resolution.
JOB DUTIES:
Responsibilities of the incumbents are to provide worldwide front-line customer service advisor support for the overall Cat Digital portfolio (including on-board and off-board issues).
Serves as a Telematics Product expert / Subject Matter Expert. Stay current with all digital products and applications.
Manages cases to provide an appreciated,



secure and effortless experience with customers, dealers, and internal Caterpillar for every interaction.
Triage / Troubleshooting – also support to other agents
Tactical – Timely resolution and follow-up with customer & dealers
Issue identification – reports in all forms from customers, dealers, industry reps and subsidiaries.
Issue investigation – basic triage, statistical analyses, basic testing and analysis of application failures, etc.
Resolution of commitments – formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
Manages hand-ups/escalation paths in support of daily operations.
Manages requests to the urgency defined by our service level agreements.
Serves as the primary point of contact for advisors for the lines of business the Digital /Prod Service Engineering supports.
Supports continuous improvement effor

📌 Digital Tech Support Analyst (Bengaluru)
🏢 Caterpillar
📍 Bengaluru