WHO YOU ARE
• You have at least 5 years of leadership experience in a customer-focused, fast paced, and multi-channel retail environment.
• You are passionate about creating exceptional customer experiences and driving business growth through operational excellence.
• You have proven experience in leading, coaching, and developing teams, fostering a high-performance culture, and building future talent through succession planning.
• You possess strong problem-solving and conflict management skills, enabling you to make informed decisions and improve business performance.
• You have a solid understanding of cost and budget management, retail operations, and customer satisfaction metrics.
• You are knowledgeable about talent management, including recruitment, coaching, and employee development.
• You understand change management principles and can effectively lead teams through change and business transformation.
• You have a good understanding of legal compliance, third-party contracts, safety and security requirements,



and can work confidently with external authorities when required.
• You have knowledge of the food business, including food safety standards and commercial operations.
• You are analytical, collaborative, and an effective communicator who builds solid relationships across functions to deliver business results.

YOUR RESPONSIBILITIES
• Lead the Customer Experience function by creating a seamless, convenient, and rewarding shopping journey across all customer touchpoints.
• Drive a customer-first culture by using customer insights, feedback, and market trends to improve the overall shopping experience and influence business decisions.
• Ensure operational excellence by identifying and removing barriers that impact customers throughout their buying, checkout, payment, and after-sales journey.
• Support commercial priorities and collaborate with cross-functional teams to maximize sales, customer satisfaction, and business performance.
• Oversee the IKEA F

📌 Customer Manager (India)
🏢 Ikea
📍 India