Department: Operations
Location: Bangalore

Description

Are you a tech-savvy problem solver with a passion for Linux and the future of AI? Brivo is looking for an Operations Engineer to bridge the gap between our cutting-edge AI software and real-world field deployments.
You will keep our on-field systems healthy, install them on customer sites, and act as the technical voice our customers hear — including when they ask hard questions about how we secure their data. This is more than a maintenance role: it is a launchpad into the worlds of DevOps, IoT, Deep Learning, and Cyber Security.

Key Responsibilities

System Monitoring: Proactively monitor a growing fleet of on-field Linux devices to ensure 100% uptime.
Technical Troubleshooting: Analyze application-level bugs, resolve technical roadblocks, and maintain the health of installed systems.
Field Deployment: Lead the in office installation and configuration of our AI products, ensuring they integrate seamlessly with customer hardware.
Technical Support & Consulting: Act as the technical point of contact for customers,



resolving issues and identifying opportunities for system optimization.
Security Questionnaires: Respond to incoming cyber security questionnaires from current and new customers, uploading them using internal tools and preparing accurate, well-evidenced responses.
Review & Escalation: Review responses for completeness and escalate open items to subject matter experts as needed.
Documentation & NDAs: Coordinate with Sales Engineering, Information Security, and other relevant teams to complete final packaging, send the required documents, and execute NDAs.
Knowledge Management: Own and maintain the internal tools, answer libraries, and documentation used for cyber security responses.
Sales Engineering: Assist in preparing technical proposals, security documentation, and the architecture for new client solutions.
Cross-Functional Collaboration: Partner with Sales, Product Managers, Engineering, and Info

📌 Operations Engineer (Bengaluru)
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