Join our Team

About this opportunity:

The Role is responsible to manage and coordinate Network Operations and drive domain escalation management with support of team members for Packet Core domain. This role will provide domain expertise in delivery related matters to the team, manage domain stakeholders, drive Service Delivery. The role will be assigned to people who perform the activities mentioned above and manage people supporting these activities.24X7 Shift .

What you will do:

Responsible to manage and balance resources, cost, and competence based on business needs. Plan job rotation, recruit resources..
Drive competence management and continuous learning.
Conduct succession planning, talent management and develop leadership skills. I
Responsible to manage unit financials , approve and track time booking for the team
Drive and execute on Service Delivery through automation and continuous optimization in process and ways of working to reduce cost of delivery
Drive stakeholder management, participate in governance/customer meetings and support pre-sales activities




Responsible for delivery performance as per WLA. Measure and report on network KPIs.
Ensure execution of EOE process to delivery network operations. Apply automation, innovation, and data analytics. Take corrective actions to drive continuous service improvements.
Manage and reduce escalations with respect to quality, delivery and competence
Responsible to drive strategy implementation and change management. Develop plans for team development connected to business needs.
Ensure secure workplace and manage access rights.
Responsible to drive ethics & compliance and promote Ericsson values
Responsible to drive OHS/EHS awareness and compliance
Total Experience: 16-22 years with 8 -10 years in Telecom Industry
Previous experience of leading teams with line management experience

What Will You Bring

Should have robust knowledge of the tools, systems, and processes used in NOC monitoring, along with thei

📌 CA Manager (Noida)
🏢 Ericsson
📍 Noida