? Hiring Alert | Business Enablement & Support Team (BEST) | HCLTech ?
? Location: Noida / Lucknow
? Experience: 3-10 Years
? Qualification: MBA/PG preferred with 60% throughout academics (10th, 12th & Graduation)
HCLTech is looking for dynamic professionals to join the Business Enablement & Support Team (BEST), a key function driving operational excellence, commercial governance, stakeholder management, and customer experience across global accounts.
Job Summary
The BEST Team drives operational excellence to enhance customer experience through effective stakeholder management, strong governance, and continuous process improvement. The team manages end-to-end commercial operations by aligning commercial contractual obligations with account goals, monitoring key financial indicators, and cultivating stakeholder relationships to optimize processes and ensure account health. As a customer-facing function, this role demands intensive cross-functional collaboration across Sales, Delivery, Finance, Legal and other internal teams to deliver seamless and exceptional customer experience.
This role offers an outstanding chance for motivated professionals to grow in commercial operations and related domains within HCLTech.
Key Responsibilities
Own and manage end-to-end commercial operations by aligning contractual obligations with account goals and monitoring key financial indicators to ensure account health.
Ensure commercial contractual adherence and drive process improvement and operational excellence.
Prepare pre-billing files and get customer approval including additional /reduced resource count (ARC/RRC) calculations.
Interpret contracts and establish robust governance models for compliance focusing on eliminating Revenue Leakage & reducing DSO.
Track account health metrics, including billing, revenue, receivables, and inventory.
Mitigate financial risks through timely contract sign offs from Customer, Sales, Delivery, Finance and Legal, as well as purchase ord
📌 Executive/Associate Manager (Noida)
🏢 HCLTech
📍 Noida