Customer Support Intern

Location: Kochi, Kerala
Employment Type: Full-Time Internship
Work Mode: On-site
Experience: Freshers / 0–1 Year
Stipend: ₹5,000 per month

About the Role

iMED Academy is looking for a Customer Support Intern to join our Kochi team.

You will be responsible for supporting students and parents, handling enquiries, coordinating follow-ups, and assisting with the admission and onboarding process.

Key Responsibilities

• Handle student and parent queries through phone, WhatsApp, and other communication channels
• Provide accurate information about programs, eligibility, fees, schedules, and admission processes
• Follow up with prospective students and assist them through the enrolment journey
• Assist students with documentation, payments, and onboarding
• Maintain accurate records of enquiries and follow-ups in the CRM
• Coordinate with admissions, academic, and centre teams to resolve student queries
• Track pending requests and ensure timely follow-up
• Handle customer concerns and escalate complex issues when required




• Collect student feedback and share recurring concerns with the team
• Support day-to-day customer experience and centre operations

Requirements

• Fresh graduates or candidates with 0–1 year of experience
• Malayalam and English communication skills are mandatory
• Good verbal and written communication skills
• Comfortable handling phone calls and WhatsApp conversations
• Basic knowledge of computers and Google Workspace
• Good listening and problem-solving skills
• Strong attention to detail and ability to maintain records
• Positive attitude and willingness to learn
• Ability to work from our Kochi centre

What You Will Learn

• Customer communication and relationship management
• Student counselling and admission support
• CRM and lead management
• Skilled phone and WhatsApp communication
• Customer query resolution
• Customer experience management
• Healthcare education industry operations
• Centre coordination an

📌 Customer Support Intern (Kochi)
🏢 iMed Academy
📍 Kochi