Role Description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
We are looking for a highly skilled Senior Software/Product Support Engineer with 5+ years of experience in enterprise product support and cloud infrastructure. The ideal candidate will have solid expertise in Azure Cloud, Linux administration, Kubernetes, and DevOps practices, along with excellent troubleshooting and Root Cause Analysis (RCA) skills. This role involves supporting global production environments, collaborating with cross-functional teams, and ensuring high availability and reliability of cloud-native applications.
Key Responsibilities
Provide Tier-2/Tier-3 product/software support for enterprise applications running in production environments.
Troubleshoot complex application,
infrastructure, and platform issues across Azure, Linux, Kubernetes, and containerized environments.
Perform detailed Root Cause Analysis (RCA) and drive permanent resolutions for recurring issues.
Monitor production systems using Prometheus, Grafana, and ELK Stack, ensuring proactive issue detection and resolution.
Manage and support Docker containers and Kubernetes clusters in production.
Collaborate with Development, DevOps, QA, and Infrastructure teams to resolve incidents and improve platform stability.
Support CI/CD pipelines, Kubernetes operations, deployment automation, and release activities.
Participate in system integration activities and end-to-end qualification/testing of product releases.
Utilize Agentic AI systems for practical troubleshooting, diagnostics, and operational efficiency.
Work closely with global customers and stakeholders to provide timely issue resolution and technic
📌 DevOps/Product Support (Bengaluru)
🏢 UST
📍 Bengaluru