Company Description

At GradPilots, we’re on a mission to democratize higher education guidance for students across India. The platform helps students navigate the path to their dream careers with expert guidance and personalized services. From AI-powered research toolsto mentor marketplaces and personalized dashboards, we’re building an ecosystem that gives every student the power to design their own journey.

Role Description

This is a full time on-site rolefor a Student Support & Counselling Representative located in Chandigarh. The individual in this role will provide support to students, addressing their queries, ensuring customer satisfaction. Responsibilities include delivering excellent customer support, analyzing student needs, and fostering clear communication about services and packages to facilitate their journeys.

Key Responsibilities:
Lead Generation Research
- Research potential lead sources: schools, coaching centres, online communities, social media, etc.
- Work closely with the marketing team to create lead funnels for different products & services.





Lead Calling & Follow-Up
- Call and counsel incoming student leads
- Understand student/parent requirements and recommend suitable GradPilots services
- Schedule and coordinate meetings or demo sessions as a consultant
- Maintain a high follow-up discipline to convert enquiries to enrolments

Tracking & Reporting
- Maintain accurate data of all leads in Google Sheets/CRM tools
- Update status regularly (new, in-progress, converted, not interested, etc.)
- Share daily/weekly reports on calls, follow-ups, and conversions

This is an in-person role based out of Chandigarh.

Qualifications
- 0-1 year experience (or strong interest) in the study abroad / career counseling sector
- Proficiency in Sales roles
- Excellent Communication abilities, both written and verbal
- Ability to work collaboratively and build trust with students
- Problem-solving skills to provide timely and practical solutions

Why Grad

📌 Student Support (Chandigarh)
🏢 GradPilots EduServices
📍 Chandigarh