Language Requirement:
Hindi & English (mandatory) + Any ONE Regional Language (Kannada / Tamil / Telugu)
Role Overview
We are seeking enthusiastic and customer-oriented individuals for the Traya Voice Process. The role involves managing customer interactions, resolving queries efficiently, and delivering a high-quality service experience in a structured and performance-driven environment.
Key Responsibilities
- Handle customer calls professionally (inbound/outbound)
- Provide accurate information and effective resolutions
- Maintain proper call records and update CRM systems
- Follow quality standards, compliance, and process guidelines
- Ensure high levels of customer satisfaction
- Meet daily productivity and performance targets (KPIs)
Eligibility Criteria
Graduates (Freshers can apply)
Non-Graduates with a minimum of 1 year of customer service experience
- Strong verbal communication in Hindi & English
- Proficiency in any ONE regional language (Kannada / Tamil / Telugu)
- Basic computer knowledge and typing skills
- Willingness to work from office (HSR Layout, Bengaluru)
Desired Skills
- Excellent communication and interpersonal skills
- Solid problem-solving and active listening abilities
- Ability to handle customer objections confidently
- Adaptability in a fast-paced voice process environment