Customer Relationship Management (CRM) Executive

Location: Sriperumbudur / Sungavachatram, Tamil Nadu

Job Summary

The CRM Executive will manage customer relationships, handle client communications, and ensure high levels of customer satisfaction. The role requires strong coordination with internal teams and effective communication with customers across regions.

Key Responsibilities
- Resolve customer queries and complaints efficiently
- Coordinate with sales, production, and logistics teams
- Maintain accurate customer data in CRM systems
- Track orders, dispatch status, and delivery timelines
- Follow up on payments and pending issues
- Support sales team in lead tracking and customer communication
- Prepare reports on customer feedback and service performance

Required Skills & Qualifications
- Bachelor’s degree (any discipline)
- 1-4 years of experience in CRM / Customer Service / Client Handling




- Fluency in Hindi (mandatory):
- Good communication in English (required)
- Tamil (preferred for local coordination)
- Strong interpersonal and problem-solving skills
- Basic knowledge of MS Office and CRM tools

Key Competencies
- Excellent communication skills (especially Hindi speaking)
- Customer handling and relationship-building ability
- Strong follow-up and coordination skills
- Ability to work under pressure
- Experience handling North Indian clients or pan-India customers
- Experience in manufacturing / industrial / logistics companies
- Immediate joiners preferred

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
- Provident Fund

Language:
- Hindi (required)

Work Location: In person

📌 Customer Care Executive (Sriperumbudur)
🏢 PRM Roadways
📍 Sriperumbudur