Job Title: CRM Executive
Department: Sales / Customer Support
Industry: Fashion & Textile
Location: Chandni Chowk
Employment Type: Full-Time

Job Summary:
Key Responsibilities:
- Manage and maintain the Customer Relationship Management (CRM) system.
- Collect, update, and analyze customer data including purchase history and preferences.
- Develop and implement customer engagement and retention strategies.
- Handle customer queries, complaints, and feedback in a timely and professional manner.
- Generate reports on customer behavior, sales trends, and campaign performance.
- Identify opportunities for upselling and cross-selling fashion products.
- Ensure proper segmentation of customers for targeted marketing.
- Maintain strong relationships with existing customers to enhance brand loyalty.
- Assist in loyalty programs, promotions, and seasonal campaigns.

Required Skills & Qualifications:
- Bachelor’s degree in Marketing,



Business Administration, or related field.
- 1-3 years of experience in CRM, preferably in the fashion or retail industry.
- Hands-on experience with CRM software (such as Salesforce, Zoho, HubSpot, etc.).
- Strong communication and interpersonal skills.
- Good analytical and data management skills.
- Ability to understand customer behavior and fashion trends.
- Proficiency in MS Excel and reporting tools.

Key Competencies:
- Customer-centric approach
- Attention to detail
- Problem-solving skills
- Time management and multitasking
- Team collaboration

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 CRM Executive (Chandni Chowk)
🏢 Pranav Creations
📍 Chandni Chowk