Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AM Processing.

In this role, you will:
- Acquire a positive understanding of processes assigned to allocate tasks on a daily basis to the team consisting of Customer Service Executive. Handle escalations, resolve queries and support team to handle customer queries / issues effectively. Plan capacity and perform volume analysis through effective allocation of resources. Produce,



interpret and analyze Management Information. Ensure compliance as per audit requirements by performing the required audit checks for the process. Provide leadership to team assigned, consistent with group and company policies and standards.
- The jobholder is required to make decisions, plan and control the team. Abide by the respective operations manuals or any other manuals/guidelines or procedures. Identify and resolve queries on a day-today basis and also able to identify problems and recommend improvements. Ensure that the process performance metrics are met.
- Be proactive to put forward plans and able to prevent potential fraudulent situations. Ensures operational efficiency and monitors workflow. Prepares team capacity plan while fully utilizing the available resources. Be able to generate, understand and also interpret MI reports for business partners and GSC management.
- Responsib

📌 Am - Processing (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad