DESCRIPTION

The IT Support Associate - Level II provides operational and production IT support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources supporting manufacturing operations. This role supports Manufacturing IT systems and shop-floor technologies under moderate supervision and works collaboratively with cross-functional teams to maintain reliable operations, resolve incidents, and drive continuous improvement aligned with Cummins IT and OT standards.

Key Responsibilities
- Provide IT production and operational support for assigned manufacturing areas in accordance with documented processes and service-level agreements (SLAs).
- Lead and support Manufacturing IT systems, including Apriso (MOM/MES), enabling production execution, traceability, quality management, and reporting across shop-floor operations.
- Design, maintain, and secure manufacturing IT/OT infrastructure (servers, networks, virtualization, backups, and cybersecurity) to ensure high availability, reliability, and compliance with plant and corporate standards.




- Integrate shop-floor automation and control systems (PLC, SCADA, HMI) with MES, ERP, and data platforms to enable real-time production visibility and closed-loop manufacturing.
- Manage incidents and service requests using the Incident Management system, ensuring accurate logging, tracking, resolution, and trend analysis.
- Support Industry 4.0 initiatives, including digitalization, smart factory solutions, IIoT connectivity, data analytics, and paperless manufacturing to improve productivity and decision-making.
- Collaborate with manufacturing, quality, engineering, maintenance, vendors, and corporate IT teams to gather requirements, deploy solutions, and support continuous improvement initiatives.
- Provide lifecycle support and governance for Manufacturing IT systems, including upgrades, change management, vendor coordination, documentation, and compliance with IT/OT standards.
- Deliver one-on-one co

📌 IT Support Associate (Maharashtra)
🏢 Cummins
📍 Maharashtra