Digital Customer Success Specialist, Insights & Renewal Intelligence Customer Success | Digital Customer Success Employment type Full-time Experience guide 3–6 years Reporting line Manager, Digital Customer Success About the Role You will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness. About Digital Customer Success Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action. What You’ll Do Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement,



support activity, training, certification, version adoption and customer sentiment into explicit strengths, risks and recommended actions. Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps. Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs. Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews. Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up. CRM health narratives: Draft and maintain clear health, risk and next-step entries aligned to the review cadence. Data and source management: Extract, reconcile and quality-check information

📌 Digital Customer Success Analyst (India)
🏢 aspen technology
📍 India