This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes. Understand and implement goals and vision. Maintain service level agreement metrics on turnaround and accuracy Use metrics to drive decisions around service delivery improvements. Identify opportunities for process improvements and remove process "bottle necks". Assess process health (through key metrics)



& identify broken processes that requires redesign Use customer/stakeholders feedback to continuously re- engineer processes Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations Ensure prompt and early escalation of both existing and potential risk issues Facilitates "meaningful" root cause analysis ( not just categorizing errors) and implements corrective actions Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices Comply with rules and regulations and country policies with respect to Wealth Management operations and ensure adequate controls measures are in place for regular monitoring of the same. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Support Operational and Call back related activities / issues/ errors by having oversight Tracking and closure of A3 initiatives Ensure audit readiness at any point of time. Audit - Liaising with the stakeholders to provide the details as sou

📌 Assistant Manager (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai