Job Summary

To handle the instructions received for processing the transactions relate to Lending Operations of Europe market.

Key Responsibilities

Processes

To Solve Issues relating to Customer Service and Operational Issues
To meet and surpass agreed SLA measures.
Accurate check and release of recent loan draw down, rollover of loans and other loan maintenance activities
Accurate check and release of fee transactions
Accurate checking of diary system so that all actions are correctly done on due date.
Ensure timely reply/holding replies to Queries/Emails raised by business units across the group
Accurate checking and timely submission of Group/Regulatory returns (if any)
Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.
Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.
Ensure all complaints/second pass errors on their team/themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end.




Ensure that Productivity/Accuracy/timeliness MIS is updated periodically
Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals
Actively participate and encourage participation of team members in out serve/ideal projects and initiatives.
Ensure proper training is given to team members whenever required.
Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date.
Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines.
Ensure mails are responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
Participate in team meetings and ensure implementation of agreed action points.
Attend nominated classroom

📌 Team Leader (India)
🏢 Standard Chartered India
📍 India