Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Quality Assurance Analyst, under the direct supervision of the Onshore ServiceNow QA expert, is responsible for ensuring the quality of ServiceNow implementations and enhancements within the organization. This role requires a comprehensive understanding of QA testing methodologies, ServiceNow platform, and automated testing tools. The Senior QA Analyst will collaborate closely with business stakeholders, development teams, and third-party vendors to deliver high-quality solutions





Primary Responsibilities

Design, develop, and execute comprehensive test plans and test cases to ensure thorough validation of ServiceNow applications. Track defects, coordinate with development teams for timely resolution, and conduct retesting
Leverage ServiceNow's ATF platform to create and maintain automated regression test scripts, enhancing efficiency and coverage
Analyze defects, identify root causes, and collaborate with stakeholders to implement corrective actions
Provide regular QA status updates to project teams and leadership, highlighting key metrics, risks, and recommendations
Foster strong relationships with business analysts, developers, and other stakeholders to understand requirements, align expectations, and ensure quality throughout the development lifecycle
Continuously assess and refine QA processes and methodologies to optimize efficiency, effectiveness, and quality
Comply with th

📌 Senior Quality Engineer (Bengaluru)
🏢 Optum India
📍 Bengaluru