About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:




Excellent research, analytical, and problem-solving skills with strong attention to detail.
Proven ability to learn and apply new information.
Ability to multi-task and accomplish tasks effectively.
Ability to interpret documents and requests received.
Excellent data entry skills.
Good analytical skills.
Good math and accounting skills.
Ability to work quickly and accurately while maintaining high standards of workmanship.
Ability to recognize and escalate discrepancies identified during processing.
Strong ability to apply regulatory and VISA rules to claim decisions.
Highly motivated with strong organizational and analytical skills and attention to detail.
Flexibility to work different shifts and overtime as needed.
Ability to succeed in a team workplace.
Ability to learn quickly and transfer knowledge effectively
Posting End Date:
10 Sep 2026
*Job posting may come down early due to volume o

📌 Associate Fraud (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru