Job DescriptionAbout Position:
nWe are seeking a Video Streaming Support Engineer (L2 Support) to provide second-line support for IBM Video Streaming (Watson Media) platforms supporting live and on-demand video services. The role involves ensuring seamless delivery of live events, troubleshooting streaming and playback issues, managing secure content access, and supporting event-day operations. You will work closely with internal teams, customers, and third-party vendors to maintain high platform availability and exceptional user experience across live broadcasts and VOD content.
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- Role: Video Streaming Support Engineern
- Location: Pune, Bangaloren
- Experience: 4 to 8 Yearsn
- Job Type: Full time Employmentn

nWhat You'll Do:
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- Provide L2 support for IBM Video Streaming (Watson Media) platforms, including live and on-demand channels.n
- Troubleshoot and resolve live event ingest issues related to RTMP streams, encoders, and source connectivity.n
- Investigate and resolve video playback issues involving HLS streaming, adaptive bitrate delivery, buffering,



latency, and quality degradation.n
- Support setup and management of streaming channels, viewer permissions, and access controls.n
- Configure and troubleshoot SSO/SAML-based authentication and secure content access.n
- Diagnose and resolve player, embed, and CDN-related issues impacting content delivery and user experience.n
- Assist users with captions, analytics reporting, and platform usage queries.n
- Monitor live events and provide real-time support during critical broadcasts.n
- Create, maintain, and enhance operational documentation, runbooks, and knowledge-base articles.n
- Coordinate with L3 support teams and IBM support for complex technical issues and product escalations.n
- Follow ITIL-based incident, problem, and change management processes to ensure timely issue resolution.n

nExpertise You'll Bring:
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- 3+ years of experience in video streaming, media deliver

📌 Video Streaming Support Engineer (Pune)
🏢 Persistent Systems
📍 Pune