Role & responsibilities

Laser Guru is a gifting and personalization company specializing in customized products. We receive orders through online channels and e-commerce marketplaces, where customers provide their personalization and customization requirements.

We are looking for a Customer Coordination & E-Commerce Order Executive who will be responsible for communicating with customers, collecting missing customization details, and ensuring online orders are complete and ready for processing.

Key Responsibilities

- Communicate with customers through phone calls, WhatsApp, chat, and other online platforms.
- Review incoming online orders and check whether all required customization details have been provided.
- Contact customers when information such as names, dates, photos, text, designs, sizes, colors, or other customization details is missing or unclear.
- Coordinate with customers to confirm their requirements before the order goes into production.
- Handle customer questions and provide transparent information about orders and customization options.
- Accept, review, and process orders received through e-commerce marketplaces and online channels.
- Manage online scheduling and appointment/order-related coordination when required.




- Follow up with customers for pending information, approvals, or confirmations.
- Maintain accurate records of customer communication and order details.
- Coordinate with the production and internal teams to ensure the correct customization details are available for every order.
- Identify and resolve order-related issues quickly to avoid production or delivery delays.
- Ensure a smooth customer experience from order confirmation through completion.

Preferred candidate profile

This position is ideal for someone who enjoys talking to customers, solving problems, following up on details, and keeping online orders organized.

The person should be proactivefor example, if a customer places an order but forgets to provide the name or customization details, you should notice the missing information and contact the customer yourself rather than waiting for someone else to identify the issue.

Requirements

- Good spoken and written communication skills.
- Comfortable speaking with customers over the phone.
- Good English and/or Hindi communication skills.
- Basic computer knowledge and familiarity with online platforms.

📌 Customer Coordinator (Mumbai)
🏢 Laser Guru
📍 Mumbai