Greetings From Hexaware technologies!!

We have openings for Quality Analyst - international Process

Must have On Paper International BPO Experience on Paper atleast 2 years

Role & responsibilities

- 2+ years on papers experience as Quality Analyst is required..
- Robust knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
- Experience into BPO industry & experience with 7QC is mandatory.
- Expertise into international process mandatory(medical billing & healthcare domain not considered)
- Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.




- Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
- Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Note - QA International BPO Process Experience for atleast 2 years is Mandatory to apply in this Role

Shifts:5 days Rotational Shifts (night shift ) / Rotational Week offs
Notice period: Immediate Joiner to 30 days preferred

Interested candidates please share updated resume on

(phone hidden) - Laiba ( with a Tag line of " Interested in International Quality Analyst role"

📌 Hexaware Hiring For Quality Analyst - International BPO Mandatory !! (Thane)
🏢 Hexaware Technologies
📍 Thane