Job Title

Area Operations Head

Reports To Area Manager

Region - North

Travel Required - Yes (75%)

Qualifications & Experience:
Education
- Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
- Preferred: Diploma or Postgraduate qualification in Logistics or Operations.

Experience
- 5-7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K;
- Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities:
Core Technical Skills
- Service Centre operations (including Delivery & pick up operations )

SLA tracking and service quality monitoring

Operational MIS and reporting





Partner coordination and field execution
- Behavioural Competencies
- Strong execution discipline
- Problem-solving mindset
- Effective communication with field partners
- Ability to work in energetic, high-volume operations
- Key Performance Indicators:
Sr. No. KRAs KPIs

1. Service Quality

2. Partner Activation

Timely onboarding and go-live

3. SLA compliance and delivery success

4. Operational Support

5. Issue resolution turnaround

6. Data Accuracy

7. Quality and timeliness of MIS

8. Compliance

9. Adherence to governance standards

📌 Assistant Manager Operations (Dehradun)
🏢 Dhl
📍 Dehradun