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About This Opportunity
This is a Automated Operations Engineer-NOC chance to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

What You Will Do
• Own day-to-day NOC operational performance and ensure smooth network operations
• Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting
• Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process
• Drive performance reviews and implement corrective/preventive actions when needed
• Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support
• Ensure new node integrations follow standardized processes
• Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders
• Forecast manpower requirements and manage team capacity




• Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment
• Maintain high team morale, manage attrition, and support competence development
• Report security breach incidents and suggest corrective measures

The Skills You Bring
• Education: Degree in Electronics and Telecommunication Engineering
• Experience: 3–4 years in Telecom Network operations
• Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)
• Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL
• Leadership: People management, customer relationship management, strong interpersonal skills
• Language: Proficiency in written and spoken English and Hindi
• Values: Integrity, positive attitude, ability to perform under pressure
"All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstand

📌 Automated Operations Engineer(3) (Noida)
🏢 Ericsson
📍 Noida