Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
Role Overview
The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure.
This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction.
This is a hands-on, run-oriented role requiring robust technical troubleshooting capabilities, operational rigor, and a customer-focused mindset.
Key Responsibilities
Monitoring & Supervision
Continuously monitor network services and infrastructure to proactively identify issues and performance degradation.
Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.
Analyze alerts and events generated by monitoring platforms.
Perform initial diagnostics and corrective actions to restore service as quickly as possible.
Escalate complex issues or recurring problems to Level 3 teams when required.
Incident Management
Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities.
Perform advanced troubleshooting across supported network technologies.
Manage incidents throughout their lifecycle, ensuring timely communication and resolution.
Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities.
Contribute to root cause analysis and corrective action
📌 Network Operations Engineer (Pune)
🏢 Syensqo
📍 Pune