The Troubleshooting Engineer will be responsible for providing advanced technical support for Building Management Systems (BMS), Energy Management Systems (EMS), and HVAC automation solutions across multiple customer sites. The role focuses on diagnosing complex system issues, ensuring high system availability, managing customer escalations, conducting root cause analysis, and delivering timely resolutions in compliance with service level commitments.
Key Responsibilities
Advanced BMS & EMS Troubleshooting
Diagnose and resolve complex faults in BMS and EMS platforms.
Analyze system alarms, trends, controller behavior, and field device performance.
Restore system functionality through effective troubleshooting and corrective actions.
Provide technical expertise for critical and recurring issues.
HVAC Controls & Building Automation Expertise
Troubleshoot HVAC control systems including Chillers, AHUs, FCUs, VAVs, Pumps, and Ventilation Systems.
Verify control logic, sequences of operation, and system integration.
Recommend performance improvements and optimization opportunities.
BACnet,



Modbus & Communication Protocol Management
Diagnose and resolve communication issues related to BACnet, Modbus, TCP/IP, and other building automation protocols.
Validate controller communications and network architecture.
Support integration between BMS, EMS, third-party equipment, and supervisory systems.
Network Diagnostics & Connectivity Management
Troubleshoot network issues involving TCP/IP, routers, switches, gateways, and remote access infrastructure.
Coordinate with customer IT teams for network-related problem resolution.
Ensure reliable and secure communication between field devices and central systems.
Root Cause Analysis (RCA) & Problem Solving
Conduct detailed RCA for major incidents and recurring failures.
Develop and implement corrective and preventive actions.
Maintain comprehensive documentation of findings and resolutions.
Customer Escalation Management & SLA Compliance

📌 Troubleshooting Engineer (Gurugram)
🏢 Schneider Electric
📍 Gurugram