Leadership and Vision
• Set the strategy for a human + “Digital People” workforce within AI platform
enabled intelligent business services.
• Align client executives (CHRO/CFO/CIO/COO) and KPMG leadership on goals,
outcomes, funding, and success metrics for annuity accounts.
•Build the internal capability: hire, mentor, and lead a cross functional team;
develop playbooks, standards, and reusable assets.
Infused “Digital People” workforce planning
•Define the digital workforce taxonomy (bots, AI agents, ML models, autonomous
workflows) and standards.
•Lead strategic workforce planning (12–36 month horizon): demand/supply,
capacity, and economics (dFTEs, FTEs, unit cost, perks).
•Drive role redesign, skills mapping, redeployment and reskilling pathways, and
location strategy (with strong India/GCC focus).
•Maintain a joint inventory and lifecycle for digital and human roles,
integrated with HR/IT processes.

Change leadership, customer and people experience
•Own the enterprise change strategy across functions (Finance, HR, Procurement,
Customer, Technology)



and geographies.
•Orchestrate stakeholder engagement, learning journeys, super user networks, and
hypercare for sustained adoption.
•Track VoC/VoE, CSAT, employee experience and adoption metrics; course correct
with data driven interventions.
Connected communications and unified messaging
•Create a clear change narrative and ensure unified internal and external
messaging across stakeholders.
•Run communications cadences; enable leadership with toolkits, FAQs, myth
busters, and escalation guides.
•Coordinate with client communications on social/earned media guardrails to
reinforce reputation and public confidence.
Connected communications and unified messaging
•Partner with client HR to evolve job families, skills taxonomies, talent
marketplaces, internal mobility, and retention strategies.
•Stand up reskilling academies and credentialing with measurable outcomes tied
to redeployment and productivity.
Value reali

📌 Associate Director (Gurugram)
🏢 KPMG Global Services
📍 Gurugram