Practice Area Compute & Backup Engineer

Experience Required 3 - 10years

Reporting To L3 Compute & Backup Engineer / Team Lead Employment Type Full time, Shift-based (24x7 operations support)

Summary

Provides day-to-day operational support for hyper-converged infrastructure (Cisco HyperFlex, Nutanix) and enterprise backup/recovery platforms (Quest). Responsible for monitoring cluster and backup job health, routine maintenance and first-level incident resolution. Provides first-level support for the ITSM platform (Everest) administration and ArcSight SIEM operations, covering ticket/workflow management, log source onboarding, alert monitoring and reporting.

Role & responsibilities

- Monitor hyper-converged cluster health (Cisco HyperFlex HX Connect, Nutanix Prism Element/Central) - node status, storage utilization, and system alerts.
- Manage and monitor daily backup and restore jobs on Quest backup platforms (e.g., NetVault Backup, Rapid Recovery, QoreStor); troubleshoot failed jobs.
- Perform VM provisioning, snapshot management, and storage pool/datastore monitoring.
- Handle L2 tickets for backup job failures, restore requests, and storage capacity alerts.
- Perform routine patching and firmware updates on HCI nodes under L3 guidance
- Maintain backup retention policies and verify RPO/RTO compliance for scheduled jobs.
- Document incidents, draft RCA notes, and maintain SOPs and runbooks.
- Escalate node failures, cluster degradation, or backup infrastructure issues to L3 with diagnostic data.
- Administer the Everest ITSM tool - incident, change and problem module configuration, workflow updates, and user/group management
- Generate and maintain ITSM reports, SLA dashboards, and support CMDB data hygiene activities.




- Monitor the ArcSight ESM/Logger console for security alerts; perform first/second-level triage and initial correlation review.
- Onboard new log sources and connectors into ArcSight, and verify data parsing and flow.
- Handle L2 tickets for ITSM tool issues (access requests, workflow errors, notification failures) and SIEM connector health.
- Support use-case tuning requests and false-positive reduction efforts under L3 guidance.
- Maintain SOPs, knowledge base articles, and prepare shift handover reports.
- Escalate complex correlation rule issues, ArcSight infrastructure problems, or major ITSM outages to L3.

Technical Skills

- Cisco HyperFlex (HX Connect, basic UCS Manager operations)
- Nutanix AOS, AHV, Prism Element and Prism Central
- Quest data protection suite - NetVault Backup / Rapid Recovery / QoreStor (or equivalent)
- VM lifecycle management (VMware vSphere / AHV), snapshot and clone operations
- Storage fundamentals - RAID, replication, deduplication and compression concepts
- Basic scripting for job monitoring and reporting (PowerShell/Python) is an advantage
- Everest ITSM (or equivalent ITSM suite) - incident/change/problem/CMDB modules and workflow configuration
- ArcSight ESM/Logger/Connector administration and basic correlation rule review
- ITIL process fundamentals - Incident, Change, Problem and SLA management
- Basic reporting/scripting (SQL, Crystal Reports or equivalent)

Nutanix NCA - Nutanix Certified Associate (Preferred)

- Cisco UCS/HyperFlex foundational training (Preferred)
- Quest product training/certification (Preferred)
- ITIL Foundation (Preferred)
- ITIL Foundation (Required)
- ArcSight/Micro Focus SIEM foundational certification (Preferred)

📌 Compute & Backup Engineer (Hyderabad)
🏢 Drive IT Technologies
📍 Hyderabad