Job Summary

We are looking for a skilled PLM Support Engineer with 3-8 years of experience supporting and administering Teamcenter PLM environments. The ideal candidate should have strong expertise in production support, incident management, workflow troubleshooting, CAD integrations, BOM management, and user support. The candidate will work closely with engineering, business, and IT teams to ensure smooth operation of PLM applications and engineering processes.

Key Responsibilities

- Provide L2/L3 support for Teamcenter PLM applications across production and non-production environments.
- Troubleshoot workflow-related issues, system performance problems, and application errors.
- Support Engineering Change Management (ECM/ECO/ECR) processes and workflows.
- Manage and troubleshoot BOM structures, dataset issues, release processes, and access-related requests.
- Support CAD integrations with NX, CATIA, SolidWorks, and other engineering tools.
- Perform Root Cause Analysis (RCA) and implement preventive solutions for recurring incidents.
- Monitor application health, job servers, workflow execution, and system performance.
- Handle incident, service request, and problem tickets within defined SLA timelines.
- Coordinate with global stakeholders and cross-functional teams for issue resolution.
- Generate support reports, trend analysis, and operational dashboards.
- Participate in system upgrades, deployments, testing, and post-release support activities.




- Create and maintain technical documentation and knowledge base articles.

Required Skills

PLM Tools

- Teamcenter PLM
- Product Lifecycle Management (PLM)
- Product Data Management (PDM)
- Workflow Management
- BOM Management

CAD Integration

- NX
- CATIA
- SolidWorks

Technical Skills

- L2/L3 Production Support
- Incident & Problem Management
- Root Cause Analysis (RCA)
- Workflow Troubleshooting
- Release Management
- User Access Management
- Oracle SQL / SQL Queries
- System Monitoring and Performance Analysis

Functional Knowledge

- Engineering Change Management (ECM)
- Change Requests (ECR)
- Change Orders (ECO)
- Document Management
- Product Structure Management

Preferred Skills

- Teamcenter Administration
- Active Workspace
- BMIDE
- ITK/SOA Basics
- Aras Innovator
- SmarTeam
- Unix/Linux
- ServiceNow
- Shell Scripting

Qualifications

- Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.
- Excellent troubleshooting and analytical skills.
- Strong communication and stakeholder management capabilities.
- Experience working with global support teams.

Mandatory Skills

Teamcenter PLM
L2/L3 Production Support
Workflow Troubleshooting
BOM Management
ECM/ECO Processes
CAD Integrations (NX/CATIA/SolidWorks)
Oracle SQL
Incident & Problem Management

Valuable to Have

Aras Innovator
SmarTeam
Active Workspace
BMIDE
ServiceNow
PLM Upgrade & Migration Support

📌 PLM Teamcenter Engineer 3-8 yrs (Hyderabad)
🏢 Infosys
📍 Hyderabad