This is a key role for anyone interested in application support and IT service management. The ideal candidate will serve as the first point of contact for application inquiries, manage incidents, and support end users in a fast-paced setting. This position requires strong communication, troubleshooting, and multitasking skills. The role may require shift work to support users across different time zones.

Key Responsibilities

Monitor the flow of allFunctional Support incidents, requests or queries addressed to the Global Support Team in the productionsystem.

Track all alert emails and take required action

Follow defined process flow for all cases

Handle Code Registration Requests from Users.

Handle Data Provision task.

Do Primary analysis for responding to user queries

Provide root cause analysis on reported problems and suggest solutions wherever possible

Contact MOL Users, Developmentteams and others directly when a problem is identified or needs moreinformation.

Coordinate with Development & System Support teams as required

Track Releases/Data Patches and Coordinate Release Management process with stakeholders.





Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release

Update daily log sheets and ensure proper shift hand- over

Document standard procedures

Provide support during UAT and Training

Ensure task timelines are met consistently, and the process standards are followed.

Gain knowledge of the International Shipping Industry business.

Become familiar and remain up to date with the MOL-IT software applications, standards and guidelines and perform all tasksaccordingly.

To complete all related tasks commiserating the position that may be assigned by thesuperiors from time to time

Required Qualifications

- Education: Bachelors degree in information technology, computer science, or related field.

Compensation As per the industry Standard.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Partner (Kolkata)
🏢 MOL Information Technology
📍 Kolkata