Support Tech Lead (Kolkata)

10 Sep

Essence HR Services

Kolkata

10 Sep

Essence HR Services

Kolkata

Lead day-to-day support operations & coordinating L1, L2 and L3
SLA Governance, MTTR & Ticket Aging Management
Track and improve MTTR, MTTA
Own SLA definition
ITIL-aligned Service Management (Incident, Problem, Change, Release)

📌 Support Tech Lead (Kolkata)
🏢 Essence HR Services
📍 Kolkata

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