Develop and execute test cases for Amazon Connect contact flows| queues| routing profiles| and agent experiences.
Validate IVR call flows| self-service journeys| transfers| callbacks| and omnichannel interactions (voicechat).
Test integrations between Amazon Connect and AWS services such as Lambda| DynamoDB| S3| Lex| and CloudWatch.
Verify integrations with enterprise applications including Salesforce| ServiceNow| CRM| and third-party contact center systems.
Perform functional| regression| system integration| UAT| and end-to-end testing.
Create and maintain test plans| test scenarios| test scripts| and defect reports.
Execute API testing and validate backend integrations.
Collaborate with developers| architects| business analysts| and product owners to ensure quality deliverables.
Support production deployments and post-release validation activities.
Identify automation opportunities and contribute to QA process improvements.

📌 Automation Test Engineer (Chennai)
🏢 Tekskills
📍 Chennai