Job Summary

Application Support Analyst II

The Application Support Analyst acts as an individual contributor within support, driving service excellence within the support organization through hands-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the support portal, internal technical tasks and investigation, as well as client-facing communication as regards support items. This role contributes to ongoing improvement by owning documentation and identifying opportunities to streamline operations. Overall, the Application Support Analyst provides the backbone of the Loss Control support team's technical ticket resolution capabilities.

Responsibilities

- - - - - - - - - - - - - - Qualifications

Education and Work Experience

- - Preferred

- - - Skills, Knowledge, Abilities, and Behaviors

- - - - - - - - - - - - - - Technical Competencies

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📌 Application Support Analyst II (Mumbai)
🏢 Duck Creek
📍 Mumbai