Job Summary

Position: Strategic Accounts Manager

Location: Delhi Mumbai

Experience: 5+ Years

Job Type: Full time

CTC: Negotiable

Responsibilities

- Grow transaction revenue: Own the net transaction-revenue growth target for your assigned portfolio; build and execute a written account growth plan for each account.
- Drive product adoption and live transaction volumes across issuing, acquiring, agency/BC banking, and BBPS/Bharat Connect stacks.
- Identify and convert accounts operating at their minimum-guarantee floor into overage revenue.
- Cross-sell and expand iServeUs product footprint within existing clients.
- Protect and recover revenue: Partner with the Solutions/Technical Account Manager and engineering to monitor transaction success rates, diagnose technical decline/leakage, and recover lost transaction revenue.
- Work with the Revenue Analyst team to maintain a live, account-level view of volumes, MG utilisation, and leakage.
- Own the relationship and the renewal: Run structured Quarterly Business Reviews (QBRs) with client product, operations, and CXO stakeholders.
- Own renewals and MG re-negotiations, backed by usage and value data.
- Serve as the senior commercial point of contact for your accounts.
- Work across functions: Interlock with product and engineering on roadmap needs, integrations,



and revenue-recovery fixes surfaced by your accounts.
- Feed market and competitive intelligence back into product and pricing.
- Success measures (first 12 months): Net transaction-revenue growth across the assigned portfolio; Transaction volume growth by product; Product cross-sell / attach rate within existing accounts; Success-rate / technical-decline recover; Net revenue retention (churn protection).

Must-have qualifications

- 59 years in payments, fintech, or BFSI, managing enterprise/strategic accounts with a transparent revenue-expansion (not purely relationship or support) mandate
- Working knowledge of the transaction lifecycle: settlement, reconciliation, decline/response codes, NPCI and card-scheme rails and mandates
- Comfortable holding data- and API-level conversations with client product and technology teams; you dont need to code, but you must understand how the products work.
- Consultative selling ability and credibility with senior (CXO-level) client stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Strategic Account Manager (Mumbai)
🏢 iServeU
📍 Mumbai