- Manage end-to-end recruitment for volume hiring across customer service, sales, technical support, collections, and back-office operations.
- Develop and implement hiring strategies to meet aggressive manpower requirements.
- Drive walk-in drives, campus hiring, job fairs, referral programs, and vendor hiring initiatives.
- Ensure timely closure of open positions while maintaining quality-of-hire standards.
- Build and maintain talent pipelines for critical and high-volume hiring requirements.
Stakeholder Management
- Partner with operations leaders and hiring managers to understand workforce planning needs.
- Provide regular recruitment updates and hiring forecasts to business stakeholders.
- Coordinate with HR Business Partners and onboarding teams for smooth candidate transitions.
Team Management
- Lead and mentor a team of recruiters and recruitment coordinators.
- Monitor recruiter productivity, interview ratios, and hiring metrics.
- Conduct performance reviews and provide coaching for continuous improvement.
Vendor & Channel Management
- Manage relationships with recruitment agencies, job portals, and external vendors.
- Optimize sourcing channels to improve candidate quality and reduce hiring costs.
- Negotiate commercial terms and monitor vendor performance.
- Prepare and present recruitment dashboards and MIS reports to leadership.
Compliance & Candidate Experience
- Ensure recruitment activities comply with company policies and labor regulations.
- Maintain positive candidate experience throughout the recruitment lifecycle.
- Drive employer branding initiatives to attract and engage talent.