- Lead and oversee the customer support function to ensure high levels of client satisfaction and consistent service delivery across all touchpoints.
- Act as the single point of contact for clients.
- Manage customer service workflows, respond to client inquiries, resolve escalations, monitor service quality, and track key performance metrics.
- Collaborate with internal design, edit, and production teams to analyze feedback, improve processes, and enhance the overall client experience.
Preferred Candidate Profile
- Experience: 1-2 years of experience in Customer Service Management within a design and marketing agency. Prior experience managing customer-facing teams in marketing, real estate, or related industries is preferred.
- Communication Skills: Excellent verbal and written communication skills with the ability to present information clearly to stakeholders.
- Analytical Skills: Solid ability to interpret customer data, identify trends, and recommend service improvements.
- Location & Work Mode: Must be able to work form office in Fort, Mumbai (No WFH / Remote) and collaborate effectively with cross-functional creative and marketing teams.